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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

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• Sales Rank: #45541 in Books
• Published on: 2016-12-25
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .59" w x 7.52" l, .0 pounds
• Binding: Paperback
• 400 pages

About the Author

Marc Stickdorn is a trainer and consultant for service design thinking from Germany. With a background in strategic management and information systems, he supports organisations to build up knowledge in the field of service design and helps them to sustainably integrate service design into their structures. Marc guest lectures at various business and design schools and co-founded smaply, a software company developing web-based solutions to sustainably implement service design in organisations. Recently, he co-founded ExperienceFellow, a tool to gain genuine customer insights through mobile ethnography. Marc is editor and co-author of the seminal service design book This is Service Design Thinking.

Markus Edgar Hormess is a service innovator and organisational consultant from Germany. For years, the qualified scientist has worked in telecommunication, engineering, banking and IT fields, helping companies to innovate complex services while creating business value. He is co-founder and partner of WorkPlayExperience, and award-winning co-initiator of the Global Service Jam - the world’s biggest ever service design and design thinking event (so far), as well as two spin-off jams, the Global Sustainability Jam and the Global GovJam. Together with Marc and Adam he is teaching service design at leading universities and business schools – like the MBA program at IE Business School, Madrid, or the School of Architecture and Design in Oslo (AHO).

Adam Lawrence is a customer experience consultant, comedian and actor with a background in psychology and the global automotive industry. For years he has used expertise gained in the world of theater, film and storytelling to help organisations understand human needs, become more creative and innovate faster. Adam is co-founder of WorkPlayExperience, a service design company with a uniquely theatrical approach. He is the award-winning co-initiator of the Global Service Jam - the world’s biggest ever service design and design thinking event (so far), as well as two spin-off jams, the Global Sustainability Jam and the Global GovJam.

Jakob Schneider is an award-winning communication and service designer from Germany. He is partner and creative director of the design agency KD1. Among others, he won a Red Dot Award and the prestigious “Best of Show” award at the European Design Awards 2011. He guest-lectures service design at design schools, regularly gives talks and workshops on service design. He co-founded both Smaply and ExperienceFellow and is the leading designer of both companies. Jakob is designer, co-editor and co-author of the seminal service design book This is Service Design Thinking

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• Sales Rank: #4015903 in Books
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A new edition of the one-stop source for practical information on occupational safety and health.

Now expanded by more than 50 percent, this Second Edition of the Handbook of Occupational Safety and Health, originally edited by Lawrence Slote, demonstrates how to control hazards to safety and health in many types of work environments-and how to deal with injuries when they do occur. It features 30 concise chapters that enable even those not formally trained in occupational safety to get up to speed quickly, plus more than 150 helpful illustrations that complement the text.

With up-to-date contributions from occupational physicians, public health professionals, legal experts, and specialists in areas ranging from chemicals and radiation to noise exposure, this comprehensive Handbook presents a complete program of effective responses to a vast range of occupational safety and health problems. It includes:
* An overview of the field and its recent advances, with a clear explanation of managerial roles and responsibilities for safety and health
* Five sections on a variety of issues-safety evaluations, health assessment, control practices, physical hazards, and legal affairs-that make it simple to pinpoint information quickly
* How-to advice-step-by-step guidance on how to conduct an accident investigation, maintain a quality medical surveillance program, and much more
* Chapters on the prevention of specific hazards such as dermatoses, heat stress, radiation, respiratory illness,and infection
* Includes updated material based on chapters from Patty's Industrial Hygiene and Toxicology, Fourth Edition

• Sales Rank: #1986520 in Books
• Published on: 1998-12-14
• Original language: English
• Number of items: 1
• Dimensions: 9.60" h x 2.82" w x 6.40" l, 4.07 pounds
• Binding: Hardcover
• 1224 pages

From the Back Cover
Workplace safety and health is serious business. In work environments where the safety and health of employees is a significant issue, a major leadership challenge is to instill shared, companywide values that establish the safety, health, and well-being of each individual as a paramount concern of the business. Now in its second edition, the Handbook of Occupational Safety and Health, originally edited by Lawrence Slote, remains an essential first source for quick, practical answers on this pivotal workplace issue.

Concise chapters detail specific issues of biological, chemical, and physical hazards to workplace safety and health, and also address a broad spectrum of management concerns including training, workers' compensation, liability coverage, and regulatory matters. While adhering to the requirements set by the Occupational Safety and Health Act (OSHA) of 1971, the authors of this volume advocate a progressive approach that exceeds basic compliance with established regulations. Chapters emphasize not only worker protection through safe equipment and management supervision, but also the safety training of workers. Throughout, contributors stress the need to align safety and health concerns fully with a company's business objectives, offering insight into how these dual interests can be integrated.

With many chapters structured in an accessible "how-to" format, even those professionals inexperienced in occupational safety issues can rapidly gain a practical knowledge of the particular concerns of their industry. For launching or updating a comprehensive workplace safety program, or for assistance with confronting specific problems when they occur, the Handbook is an ideal starting point for assessing risks and initiating proactive measures to prevent accidents in any industry.

A new edition of the one-stop source for practical information on occupational safety and health.

Now expanded by more than 50 percent, this Second Edition of the Handbook of Occupational Safety and Health, originally edited by Lawrence Slote, demonstrates how to control hazards to safety and health in many types of work environments-and how to deal with injuries when they do occur. It features 30 concise chapters that enable even those not formally trained in occupational safety to get up to speed quickly, plus more than 150 helpful illustrations that complement the text.

With up-to-date contributions from occupational physicians, public health professionals, legal experts, and specialists in areas ranging from chemicals and radiation to noise exposure, this comprehensive Handbook presents a complete program of effective responses to a vast range of occupational safety and health problems. It includes:
* An overview of the field and its recent advances, with a clear explanation of managerial roles and responsibilities for safety and health
* Five sections on a variety of issues-safety evaluations, health assessment, control practices, physical hazards, and legal affairs-that make it simple to pinpoint information quickly
* How-to advice-step-by-step guidance on how to conduct an accident investigation, maintain a quality medical surveillance program, and much more
* Chapters on the prevention of specific hazards such as dermatoses, heat stress, radiation, respiratory illness,and infection
* Includes updated material based on chapters from Patty's Industrial Hygiene and Toxicology, Fourth Edition

About the Author
LOUIS J. DiBERARDINIS, MS, CIH, CSP, is the Associate Director of the Environmental Medical Service at the Massachusetts Institute of Technology and a visiting lecturer on occupational health at the Harvard School of Public Health. He currently serves as chair of the ANSI Z.9.5 Subcommittee on Laboratory Ventilation and is a former president of the American Academy of Industrial Hygiene. He is the lead author of Guidelines for Laboratory Design (Wiley).

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Very good
By Leandro
Very good. The earlier version was good, this one is even Better. Hope in the future to see a digital version of it.

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Good shape! Arrived on time as stated
By Dee
Book was as advertized. Good shape! Arrived on time as stated. Very Pleased with this experience.

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I sit in my home. My house. I bought it twenty-three years ago in anticipation of my sister’s death from cancer and to fulfill her request that after her death I’d be guardian for her daughter. At the time I was living with Sherry. We’d been together for 15 years and had discussed taking on this responsibility together. And so, we bought the house… together. My sister died on the day we closed, so we moved in at the same time as we held a wake, and then buried my sister. That was January. By April Sherry had left me, and so had my niece choosing to live with her brother.

• Sales Rank: #4427707 in Books
• Published on: 2015-10-29
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .21" w x 6.00" l, .30 pounds
• Binding: Paperback
• 90 pages

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Heartfelt Memories
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About the Authors

Béla Bodó B.Sc., B.A., C.Eng., M.I.C.E, was born in Hungary and studied at Budapest Technical University, the University of London and the Open University. He developed his expertise in Soil Mechanics during his employment with British Rail and British Coal.

Colin Jones B.Sc, C. Eng., M.I.C.E, P.G.C.E, studied at the University of Dundee, and worked at British Coal where he and Béla were colleagues. He has recently retired from the University of Wales, Newport where he was Programme Director for the Civil Engineering provision, specializing in Soil Mechanics and Geotechnics.

Also Available

Fundamentals of Rock Mechanics
4th Edition
J C Jaeger, N G W Cook and R Zimmerman
Hardcover: 9780632057597

Smith's Elements of Soil Mechanics
8th Edition
Ian Smith
Paperback: 9781405133708

• Sales Rank: #3301869 in eBooks
• Published on: 2013-06-26
• Released on: 2013-06-26
• Format: Kindle eBook

From the Back Cover

Introduction to Soil Mechanics covers the basic principles of soil mechanics, illustrating why the properties of soil are important, the techniques used to understand and characterise soil behaviour and how that knowledge is then applied in construction.   The authors have endeavoured to define and discuss the principles and concepts concisely, providing clear, detailed explanations, and a well-illustrated text with diagrams, charts, graphs and tables. With many practical, worked examples and end-of-chapter problems (with fully worked solutions available online) and coverage of Eurocode 7, Introduction to Soil Mechanics will be an ideal starting point for the study of soil mechanics and geotechnical engineering.

About the Author

 Béla Bodó B.Sc., B.A., C.Eng., M.I.C.E, was born in Hungary and studied at Budapest Technical University, the University of London and the Open University. He developed his expertise in Soil Mechanics during his employment with British Rail and British Coal.

 Colin Jones B.Sc, C. Eng., M.I.C.E, P.G.C.E, studied at the University of Dundee, and worked at British Coal where he and Béla were colleagues. He has recently retired from the University of Wales, Newport where he was Programme Director for the Civil Engineering provision, specializing in Soil Mechanics and Geotechnics.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Fantastic book!
By Fab
I'm surprised there are no other reviews.
The book is very well written, very user-friendly, concepts are explained very clearly, there are many worked exemples.
A perfect book for a very thorough introduction to soil mechanics.
Thumbs up M/s Bodo and Jones.

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[S839.Ebook] Free Ebook Understanding Shunga: A Guide to Japanese Erotic Art (Masterclass), by Majella Munro

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Understanding Shunga: A Guide to Japanese Erotic Art (Masterclass), by Majella Munro

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This sumptous guide explains the cultural forces behind Shunga images and why the Japanese find them so erotic as well as revealing the influence of Shunga on great Western art movements such as Impressionism. Exquisitely and abundantly illustrated, this is the most comprehensively informative book ever to be written on the subject - truly a ""masterclass"".

• Sales Rank: #3239671 in Books
• Brand: Brand: Erotic Print Society
• Published on: 2009-03-20
• Original language: English
• Number of items: 1
• Dimensions: .74" h x 9.92" w x 7.22" l, 1.84 pounds
• Binding: Hardcover
• 160 pages

Features

• Used Book in Good Condition

Review
"a masterpiece of restraint. It explores Japanese boudoir and geisha culture from Hokusai to Manga comics, and its beautiful illustrations feature a thousand variations on a basic image: of two figures snuggled together in bed under voluminous bedclothes, with only a drawn-aside sheet allowing the prurient viewer to see what they're up to. There's a sweet, don't-peek quality about the collection that harks right back to the days of cigar-room erotica..." --The Independent, 20th September 2008

Review
"A lively and comprehensive introduction to the beautifully erotic art of pre-modern Japan...Fully illustrated throughout, this sumptuous book explores the development and influences of Shunga."

From the Back Cover
Majella Munro's explanation of the exotic world of Japanese sexuality is unprecedented in its scope. MASTERCLASS: UNDERSTANDING SHUNGA takes us from the neon-packaged fantasies of fast-paced Tokyo to the refined courtesan district of the city's samurai past. The authoritative text deals with a wide range of subject matter and is lavishly illustrated, creating an opulent investigation of Japanese sexual practices and customs. For the first time, shunga prints are examined as part of a culture of eroticism, starting with ancient eastern manuals of sexual instruction such as the Kama Sutra, and concluding with recent work by contemporary artists inspired by the vitality and charm of shunga prints.

Japanese shunga prints occupy a unique place in the history of art. They form a popular, frank, and aesthetically superlative erotic tradition. Until relatively recently, western moral standards concealed the delights of shunga prints from audiences outside Japan. MASTERCLASS SHUNGA cuts through myth and misunderstanding to present the essence of this art form, removing the mystery surrounding shunga without compromising any of its extraordinary mystique. MASTERCLASS SHUNGA is also an ideal reference book for would-be collectors. Many of the images, published here for the first time, have been supplied by leading dealers in the field.

Most helpful customer reviews

3 of 3 people found the following review helpful.
An interesting and decently illustrated book
By Steamy the Punk
I was pretty impressed by this book simply for the fact that it is a very general guide to shunga and does not assume any understanding of its history or of japanese culture or language, yet it is still quite informative and really skimps on neither information or illustrations. I was hoping for something a bit more in depth, but most people who aren't looking for a scholarly study of Shunga will appreciate this book.

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[H794.Ebook] Download PDF Princess Cupcake Jones and the Queen's Closet (Princess Cupcake Jones Series), by Ylleya Fields

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Princess Cupcake Jones loves exploring her mom’s closet and trying on shoes. In the closet she finds herself in a transforming make-believe world of fun. When Cupcake discovers a special box that she hasn’t seen before, curiosity propels her to explore what lies within the mystery box. And once she looks inside, she finds herself in a shoe-filled situation that is more than she could have imagined.  Children will delight in Cupcake’s discovery and will enjoy searching for the special word (“love”) hidden in each illustration.

• Sales Rank: #388197 in Books
• Published on: 2015-07-13
• Original language: English
• Number of items: 1
• Dimensions: 10.10" h x .40" w x 8.10" l, .0 pounds
• Binding: Hardcover
• 32 pages

Review
 “Children are often motivated by deep attachments to objects, and Fields delivers a practical message, apparently aimed at a multi-ethnic, female audience. This book could become a favorite of both parents and youngsters. A fresh, sweet and motivational children’s tale.” —Kirkus Reviews on Princess Cupcake Jones and the Missing Tutu

“The humorous, fairy-tale-like verse narrating her morning perfectly matches the colorful, sparkling illustrations throughout. Cupcake’s mother’s encouraging words will ease back-to-school worries.”  —ForeWord Reviews on Princess Cupcake Jones Won’t Go to School

About the Author
Ylleya Fields was hunting for books to read to her eldest daughter when she was 2, and was struck by the small selection of titles featuring modern African American characters. Blending both of her daughters’ images and personalities, she created Princess Cupcake Jones. Born in South America, she lives in Cleveland, Ohio. Michael LaDuca is an animator and illustrator who always knew his calling was in the arts. As a master of character expression and still-framed storytelling, he produces brilliant illustrations that charm audiences and bring storybooks to life. He lives in Buffalo, New York.

Most helpful customer reviews

1 of 1 people found the following review helpful.
This is now her new favorite. The bond and love between mother and daughter ...
By Calista B
My daughter loves all of the Cupcake Jones series of books. This is now her new favorite. The bond and love between mother and daughter is perfectly illustrated. My daughter just realized that the word Love is hidden on each page of every book within the series. Again, driving the point about what these books are about and what to give and teach your children. Thank you Ylleya Fields! These books have had a wonderful impact on us.

0 of 0 people found the following review helpful.
I loved reading Princess Cupcake Jones and the Queens Closet to ...
By regina
I loved reading Princess Cupcake Jones and the Queens Closet to my 1 year old daughter. It was so delightful reading a story to my baby with a main character that looks like her. The Illustrations are also beautiful and as she gets older I am sure we will have lots of fun with the rhyming words. I am so happy to have the Princess Cupcake Jones book as part of my daughters library collection...P.S. her 8 and 6 year old brothers are also fans.

0 of 0 people found the following review helpful.
Cupcake Jones Charms People Of All Ages
By Dee Long
This is a thoroughly charming story meant to be read together by mothers and daughters. Princess Cupcake Jones is an engaging character that most little girls will be able to relate to and we adore the bright and colorful illustrations that accompany this tale.

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